Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when interacting with our business.

Depending on how you engage with us, this may include:

• Contact information: Your name, email address, telephone number, and other details you choose to provide.

• Subscription information: Information submitted when subscribing to newsletters, downloading resources, or registering for educational content.

• Business and enquiry information: Details shared through contact forms, assessments, consultations, and client onboarding.

• Transaction information: Billing details, purchase history, and records associated with products or services you purchase.

• Communications: Information you provide when contacting us by email, through forms, or through other communication channels.

• Project information: Documents, materials, and other information you provide when working with us.

We aim to collect only the information reasonably necessary for the purpose for which it is requested.

2. Information Collected Automatically

When you visit our website, funnels, or other online pages, certain technical information may be collected automatically by the platforms used to operate them.

This may include:

• Internet Protocol (IP) address

• Browser and device information

• Pages visited and referring URLs

• Dates and times of visits

• Technical information necessary for website functionality and security

This information may be processed by our website hosting, customer relationship management (CRM), and other service providers.

We do not currently have Google Analytics or Meta advertising pixels configured on our website or funnels.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Deliver requested resources, products, and services.

• Respond to enquiries and provide customer support.

• Manage consultations, projects, and client relationships.

• Process purchases and maintain transaction records.

• Send newsletters, educational content, and promotional communications where you have chosen to receive them.

• Maintain and improve our website, services, and customer experience.

• Protect our systems, prevent misuse, and meet legal or regulatory obligations.

We do not use personal information for purposes that are materially different from those explained when it was collected without providing any additional notice or obtaining consent where required.

4. Legal Basis for Processing Information

We process personal information only where permitted under applicable law.

Depending on the circumstances, this may include:

• Consent: Where you have agreed to a particular use of your information, such as receiving marketing emails.

• Contractual necessity: Where processing is necessary to provide a product or service you have requested or purchased.

• Legal obligations: Where information must be processed or retained to comply with applicable laws.

• Other legally permitted grounds: Where processing is necessary for a legitimate business purpose and is permitted under applicable data protection requirements.

Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before your consent was withdrawn.

5. Email Marketing and Communications

We use email to deliver requested resources, provide information, communicate with clients, and share educational or promotional content.

Our email communications may include:

• Newsletters and educational content

• Downloadable resources and associated delivery emails

• Information about our services, products, and offers

• Updates relevant to your relationship with The Content Café Ja

• Transactional and administrative communications

We use GoHighLevel CRM and, occasionally, Kit to manage email communications and subscriber information.

Where consent is required for ongoing marketing communications, we will request it through the relevant opt-in process.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us directly.

Unsubscribing from marketing communications does not necessarily prevent us from sending essential transactional, service-related, or legally required messages.

6. Cookies and Similar Technologies

Our website and funnels may use cookies and similar technologies to support essential functionality, security, and performance.

Cookies are small files placed on your device by a website or service. Depending on the technology used, they may help maintain sessions, remember preferences, or support technical operations.

We have not currently configured separate advertising pixels or Google Analytics tracking.

However, platforms and third-party services used to operate our website and business may automatically use cookies or process technical information.

Where non-essential cookies or tracking technologies are introduced, we will provide additional information and obtain consent where required by applicable law.

You can manage or disable cookies through your browser settings. Where cookie preference controls are available on our pages, you may also use those controls to manage your choices.

Disabling certain cookies may affect how some website features function.

7. Payments and Transactions

When you purchase a product or service, payment information is processed through third-party payment providers.

Depending on the transaction, these may include:

• Payhip

• PayPal

• Payment processing services integrated with GoHighLevel CRM

We do not directly store complete payment card details on our own servers.

Payment providers handle sensitive payment information according to their own security practices and privacy policies.

We may retain transaction-related information, such as your name, contact details, purchase amount, payment status, and transaction records, for customer service, accounting, and legal purposes.

8. Third-Party Services and Information Sharing

We use third-party providers to help operate our business and deliver our services.

These may include:

• GoHighLevel: Website and funnel hosting, forms, CRM functionality, email communications, and business operations.

• Kit: Email marketing and subscriber management when used.

• Payhip: Digital product sales and delivery.

• PayPal and other payment processors: Secure payment processing.

• Other business service providers: Tools used for communications, scheduling, project delivery, or technical support.

These providers may process personal information on our behalf or, in certain circumstances, as independent data controllers under their own privacy policies.

We share information only where reasonably necessary to operate our business, fulfil your requests, provide services, meet legal obligations, or otherwise process information lawfully.

We do not sell or rent personal information to third parties.

We may disclose information where required by law, lawful legal process, or a competent regulatory authority.

9. International Data Processing

The Content Café Ja operates from Jamaica and uses third-party platforms that may store or process personal information in other countries.

As a result, information you provide may be transferred to, stored in, or accessed from jurisdictions outside Jamaica.

Where international transfers occur, we are responsible for ensuring that applicable legal requirements governing those transfers are addressed, including requirements under Jamaica's Data Protection Act, 2020.

You may contact us for further information about the third-party providers involved in processing your information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory requirements.

Our retention practices depend on the type of information:

• Email subscriptions: Subscription information is generally retained while you remain subscribed. We may retain limited suppression records after you unsubscribe to help ensure your preferences are respected.

• Enquiries: Enquiry records are retained for [confirm retention period] following the last relevant communication, unless a longer period is necessary.

• Client and project records: Project-related information is retained for [confirm retention period] after the business relationship ends, subject to contractual and legal obligations.

• Purchase and accounting records: Transaction records are retained for the periods required by applicable accounting, tax, and other legal obligations.

• Technical information: Information collected by third-party service providers may be retained according to their applicable retention schedules.

When personal information is no longer required, we take reasonable steps to delete, anonymise, or otherwise securely dispose of it, subject to applicable requirements.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include appropriate access controls, account security practices, and the use of third-party service providers with relevant security protections.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Where a security incident involving personal information occurs, we will take appropriate action and make notifications as required by applicable law.

12. Your Privacy Rights

Depending on the laws applicable to your personal information, you may have rights concerning how that information is collected and processed.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information in circumstances where the law provides for it.

• Withdraw consent where processing is based on your consent.

• Object to certain uses of your information, including direct marketing.

• Request that certain processing activities be restricted.

• Exercise other rights available under applicable data protection laws.

To exercise your rights, contact us at [email protected].

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

We will review and respond to requests in accordance with applicable legal requirements.

If you have concerns about how your personal information is handled, you may also contact Jamaica's Office of the Information Commissioner at https://www.oic.gov.jm.

13. Affiliate Links and External Websites

Some of our content may include affiliate links or links to third-party websites.

If you purchase through an affiliate link, we may receive a commission at no additional cost to you.

We aim to clearly disclose affiliate relationships where applicable.

Third-party websites may collect information or use cookies according to their own privacy practices.

We encourage you to review the privacy policies of external websites before providing personal information.

The Content Café Ja is not responsible for the privacy practices or content of websites operated by third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technologies, services, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or request consent before implementing material changes affecting how personal information is processed.

15. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or how your information is handled, please contact:

The Content Café Ja
Jamaica
Email: [email protected]

We welcome the opportunity to address any privacy-related questions or concerns.